FREQUENTLY ASKED QUESTIONS (FAQs)

Explore answers to commonly asked questions about STG Tea and our products. If you require further assistance, please feel free to contact us at hello.tea@stgtea.com.

1. Where is your tea sourced from?

Our teas are sourced from Sabah Tea, known for its high-quality tea grown in Sabah, Malaysia.

2. What types of tea do you offer?

We offer a curated selection of premium Sabah Tea, thoughtfully crafted across different series to suit a variety of tastes and preferences.
STG Standard Series — Pandan, Ginger, Cinnamon, Misai Kucing, Geranium
STG Deluxe Series — French Rose, Golden Osmanthus, Jasmine Flower, Lavender, Lemongrass, Peach Flower, Peppermint
STG Mandarin Series — Shanghai Fairy
STG Premium Series — Zencha Cranberry Rose, Black Tea Lemon, Black Tea Pu Erh Lime, Black Tea Lychee
Each blend is carefully selected to deliver a unique aroma and flavour profile, perfect for both everyday enjoyment and special occasions.

3. Where can I purchase STG Tea products?

You can purchase our products at our physical stores or order conveniently through our online platforms, including our official online store, Shopee, and Lazada.
For further enquiries, including shipping details, please contact us at hello.tea@stgtea.com.

4. Where are your physical stores located?

You can visit us at the following locations:
• STG Tea House Café
• STG Ipoh Oldtown
• STG.Deli+Café Ipoh
• STG.Deli+Café PCSH
• STG.Deli+Café VIDA
• STG.Deli+Café Taiping

5. What is the currency displayed on stgtea.com?

All prices displayed on stgtea.com are in Malaysian Ringgit (MYR). For international customers, the final amount may vary depending on your bank or payment provider’s exchange rate.

6. What payment methods do you accept?

We accept a variety of secure payment methods, including credit and debit cards, online banking, and eWallets.

7. Are the prices in-store and on the website the same?

Prices are generally consistent across our physical stores and online platforms. However, they may vary from time to time due to online or in-store promotions and exclusive offers.

8. How can I contact STG Tea?

You can email us at hello.tea@stgtea.com or WhatsApp us at 012-503 5116 during business hours from 9am to 6pm (Monday to Friday, excluding Public Holidays).

9. Do I need to create an account to place an order?

Yes, you will need to register an account with us in order to:

• Track your orders and review past purchases;
• Request a return or exchange directly from your account;
• Add products you love to your Wish List;
• Save your favourite shipping addresses so you can shop even quicker next time.

10. Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

11. What should I do if I’ve forgotten my password?

If you have forgotten your password, please click on “Forgot Your Password?” on the login page.

A password reset link will be sent to your registered email address and you may enter a new set of passwords after accessing the link.

12. Do you offer corporate or bulk orders?

We offer corporate gifting and bulk purchase options for events, festive seasons, and business needs.

Please contact us at hello.tea@stgtea.com for customised packages and pricing.

13. Are your teas suitable as gifts?

Yes, our teas are beautifully packaged and thoughtfully curated, making them perfect for gifting on special occasions, corporate events, and festive celebrations.

14. How should I store my tea?

To maintain freshness and flavour, we recommend storing your tea in a cool, dry place away from direct sunlight and strong odours.

15. What is the shelf life of your tea products?

Our teas typically have a shelf life of 12 months. Please refer to the packaging for the exact best-before date.